1. Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
2. Delivery and Recalls Policy
Delivery is subject to the Incoterms of the International Chamber of Commerce which are in force on the shipping date. Seller will deliver the Products Inco-terms FCA Seller’s designated site unless otherwise agreed in writing.
All delivery dates quoted are estimates only unless otherwise agreed in writing. Seller will use reasonable endeavors to deliver the Products by the agreed date but time of delivery shall not be the essence of contract nor shall Seller be liable for damages, whether indirect, incidental, special or consequential for loss of profit or use or howsoever, for failure to deliver or any delay in delivery arising from any cause whatsoever beyond the control of Seller. Buyer shall not be
Seller reserves the right to delivery by installment and each installment shall be deemed to be sold under a separate contract. Failure of Seller to deliver an installment shall not entitle Buyer to rescind or repudiate the balance of any contract. relieved of any obligation to accept or pay for the Products by reason of any delay in delivery or dispatch.
The Products shall be at Buyer’s risk from the time of delivery to Buyer. Until Buyer has fully fulfilled payment obligations, the Products remain the property of Seller regardless of where they are stored.
Buyer shall inspect the Products and in respect to any obvious physical damage or defect of the Products shall be reported to Seller within forty eight (48) hours or shall constitute acceptance.
Buyer acknowledges the difficulty of manufacturing an exact quantity. Unless agreed otherwise in writing, Seller may deliver Products within ten percent (10%) margin for printed Products and ten percent (10%) margin for woven Products above or below the quantity ordered; provided, however, that quantity variations may exceed ten percent (10) percent for Products manufactured to the Buyer's specifications and Buyer shall be invoiced for such additional quantity.
Products sold by Seller are returnable only in accordance with the Terms and Conditions hereof and shall require Seller’s written authorization and instructions.
If Seller shall be required or requested by any governmental authority or shall voluntarily decide to recall any Products because such Products may violate any laws or for any other reason, Buyer shall cooperate fully with Seller in connection with any recall, including but not limited to cessation of its own distribution. No press releases, interviews or statements shall be made without the prior written approval of Seller.
If the recall is due to Buyer’s specifications, or negligent acts or omissions in handling, storing or packaging the Product or Buyer’s failure to comply with Applicable Laws, then Buyer shall be obliged to take over and perform the recall of the Products and all costs and expenses of the recall shall be borne by Buyer and Buyer shall indemnify and hold harmless Seller against all claims and demands in respect of the recall.